CUSTOMER TERMS
TERMS & CONDITIONS FOR CUSTOMERS. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS WEBSITE.
PAYMENT
We accept the following credit cards: MasterCard, Visa, American Express, and Discover. We do not allow multiple credit card payments for web orders. Credit card authorization for the order total occurs at the time the order is placed. Credit Cards with billing addresses outside the 50 United States will be charged in full at the time of purchase.
YOUR ACCOUNT
If you use any Green Screen Talent Now services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Green Screen Talent Now reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
COPYRIGHT & USE
The products delivered are completely original. The full copyright pertaining to products and other materials delivered is retained by the company and/or its affiliates and partners.
Use of delivered products and other materials available from this website is for personal or commercial use only. Use is restricted to internet use, industrials, internal corporate, or other use that is not commercial television. Use for television requires a TV license for the spot which can be added on at the time of your order or upgraded later.
Customers agree not to distribute, publish, transmit, modify, display or create derivative works from, or exploit the products and/or contents of this website, without prior written consent of the company. Customers also agree to identify, defend and hold harmless the company for any and all unauthorized use made of any material available from this website. Any unauthorized use of delivered products and/or content of this website can subject customers to civil or criminal penalties. Customers MAY NOT use these videos for broadcast, cable or local television, short or feature films, or any other TV medium.
PRIVACY & SECURITY
For an explanation of the company’s practices and policies related to collection, use and storage of online guests’ information, please read our Privacy Statement. For information about the security of your ordering information and credit card number while ordering the product, please refer to the Privacy Policy page.
TURN AROUND TIME
Green Screen Talent Nows turn around time is 7-10 business days. If your video order is submitted and approved by 12pm EST on any business day, production time begins the same day. If it is submitted and approved after 12pm EST on any business day, production will begin the next business day. Uploaded files are considered already approved, and we will produce as is.
ALL ORDERS ARE FINAL/NO REFUNDS
All products are non-refundable and come with no warranties, expressed or implied. Once an order has been completed, the company does not grant refunds under any circumstances, unless specifically stated herein. In certain cases, the company may provide a refund at its own discretion.
ORDER RESHOOTS
Orders will not be changed, modified, or reshoot once an order is placed unless from a GSTN error. Re-writes on scripts, changes in preference of style selections to your order, or in any way changing your mind on what video you ordered does not grant you access to a reshoot of any kind. Additionally, failure to provide adequate pronunciation on non-standard words, medical phrases, etc. and our team mis-pronouncing the word(s) is also not grounds for a reshoot. Only in the event that we mess up either technically or bad spokesperson performance will we do a reshoot. Any additional reshoots must be through a new GSTN order.
ORDER RE-EDITS
Each order will come with up to 3 minor re-edits as needed to fix things like timing, graphics (if ordered), background, coloring, and other editing aspect. This will not include anything that could involve a reshoot. Any re-edit must be with available materials. Any continued edits requested by the customer after these 3 will be subject to an additional charge, which would be negotiated before the work would take place.
CHANGING ORDERS
No orders may be changed once status is set to “in progress” in your account page. Until that time, changes may be requested by calling or emailing GSTN. Change approval is subject to GSTN staff only.
MEDIA HOSTING AND RECOVERY
All GSTN Job media will be kept for 90 days, at which point, we will delete it from our servers. It is your responsibility to download and backup the media during the 90 day period. If media is lost or was not downloaded and backed up properly, we will not be responsible for the loss. There will be a charge to recover your media, if you wish to do so after the 90 day period.
LIMITATION OF LIABILITY
You agree to release and hold the company and its employees, officers, directors, shareholders, agents, representatives, affiliates, subsidiaries, advertising, promotion and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) harmless from any and all losses, damages, rights, claims, and actions of any kind arising from or related to the products, including but not limited to: (a) telephone, electronic, hardware or software, network, Internet, email, or computer malfunctions, failures or difficulties of any kind; (b) failed, incomplete, garbled or delayed computer transmissions; (c) any condition caused by events beyond the control of the company that might cause the product to be delayed, disrupted, or corrupted; (d) any injuries, losses or damages of any kind arising in connection with, or as a result of, utilizing our services; or (e) any printing or typographical errors in any materials associated with our services. In addition, you agree to defend, identify, and hold the company and company’s Affiliates harmless from any claim, suit or demand, including attorney’s fees, made by a third party due to or arising out of your utilizing of our services, your violation or breach of these Terms and Conditions, your violation of any rights of a third party, or any other act or omission by you.
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR ANY INFORMATION PROVIDED ON THIS WEBSITE. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MIGHT NOT APPLY TO YOU.
AMENDMENTS
You acknowledge and agree that the company may unilaterally change these Terms and Conditions. We recommend that you review these Terms and Conditions from time to time, since any such changes are immediately reflected in this section of our website.